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Contact Us | The Heart and Mind Hub
Reach out to The Heart and Mind Hub for support and inquiries. We’re dedicated to connecting and empowering individuals through our resources and community.
Customer Service
0498 999 977
Email Us
info@theheartandmindhub.com.au
FAQ
Frequently Asked Questions
We understand that questions often arise, and we’re here to provide the answers you need. We’ve compiled a list of common inquiries to guide you. Take a moment to browse through our FAQs. Your satisfaction and understanding are our top priorities, and we’re committed to providing clear and helpful information to assist you.
Counselling can be beneficial for children facing challenges like behaviours issues, academic stress, or emotional struggles. A consultation can help determine if it is a suitable option.
The first session often involves discussing your child’s concerns, goals and getting to know the counsellor. It’s an opportunity to establish rapport and discuss the counselling process.
Session durations are typically 50 minutes. The frequency of sessions may depend on your child’s needs and the counsellor’s recommendations.
Yes, counselling sessions are confidential. However, there are legal and ethical exceptions, such as when there’s a risk of harm to yourself or others.
The number of sessions depends on your child’s unique situations and goals. Some children benefit from short term counselling, while others may require a more extended period.
It’s crucial for your child to feel at ease. If any discomfort arises, encourage open communication, and discuss concerns with the counsellor. If needed, explore the possibility of finding a different counsellor.
As counselling sessions are not subsidised by the government through Medicare, there is no requirement for a GP referral or a Mental Health Care Plan in order to arrange an appointment with a Mental Health Counsellor.
The most convenient method for scheduling an appointment is to make a booking through our online platform. Click here to see available times and schedule your session. Alternatively, click on “Make an Appointment”.
You can also contact us on 0498 999 977 or by email at info@theheartandmindhub.com.au