Terms and Conditions

These Terms and Conditions govern your use of our website and services, outlining important information about your rights, responsibilities, and the terms of engagement with our counselling practice.

Your Agreement

By accessing or using our website and counselling services, you agree to comply with these Terms and Conditions. Please read them carefully before accessing our services. If you do not agree with any part of these terms, you may not use our website or services.

Age Restrictions

Our counselling services are specifically designed for children, teenagers, late adolescents and families. If you are under the age of 18, you must obtain permission from your parent or legal guardian before accessing our services. By using our website and services, you confirm that you have obtained such permission or that you are at least 18 years old.

Parental Involvement

We encourage parental involvement in the counselling process, particularly for children and younger teenagers. Parents or legal guardians will be required to provide consent for counselling services, participate in counselling sessions, where applicable or be involved in decision-making regarding treatment options.

Confidentiality and Privacy

We are committed to protecting the confidentiality and privacy of our clients. Our confidentiality policies are designed to create a safe space where clients can express themselves openly without fear of judgment or disclosure. Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal information.

Possible exceptions to confidentiality may occur in the following circumstances:

• • If the Mental Health Counsellor becomes aware that the client is experiencing harm or is in significant danger of harm or neglect, they will notify the appropriate authorities, as mandated by law.
  • If the Mental Health Counsellor suspects that the client may pose a risk of physical harm to themselves or others, they may need to involve other individuals, such as family members, emergency services, or friends, to ensure the client’s safety or the safety of others.
  • To meet professional and ethical standards, Counsellors undergo supervision from senior colleagues. During these sessions, your personal information remains confidential, and supervisors uphold the same level of confidentiality as your Counsellor.
  • In the rare event that information about you may be subpoenaed by a court.

If any of these circumstances do arise, the Counsellor will, where possible, discuss with the client regarding the need to breach confidentiality.

Session Times

Counselling sessions will run for 50 minutes.

Fees and Payment

The full consultation fee is payable on the day of the appointment. Payment for service can be made by cash or bank transfer.

The consultation fee for each session is $130, including GST.

Late Attendance to Session

If you anticipate being late for a session, please contact us via phone or SMS to inform us of your expected arrival time. Please note that if you arrive late, the session will still need to end at the originally scheduled time. Unfortunately, we cannot extend the session to accommodate late arrivals due to other client appointments. The full consultation fee for the session will still be applicable.

Cancellation Policy

If, for some reason you need to cancel or postpone your appointment, The Heart and Mind Hub require 24 hours (to the hour) notice. Appointments cancelled less than 24 hours will incur 50% of the appointment fee. 

All appointment changes are to be made via phone or email.

Change of Details

If your personal details change during our relationship, please inform us of your new details as soon as possible.